Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support.

Personal Information:

• Name and email address
• Account credentials
• Communications with our support team

Usage Information:

• Documents and images you upload for processing
• OCR results and extracted data
• Usage patterns and feature interactions
• Device information and IP addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our OCR services
• Process your documents and deliver OCR results
• Communicate with you about your account and our services
• Provide customer support and respond to your inquiries
• Monitor and analyze usage patterns to improve our service
• Ensure security and prevent fraud or abuse

3. Data Processing and Storage

Your uploaded documents are processed using our AI-powered OCR technology. We implement the following measures:

• Documents are processed securely and temporarily stored only as needed
• Original files are automatically deleted after processing (unless saved by user preference)
• OCR results are stored in your account for easy access and management
• All data is encrypted in transit and at rest

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our users
• With trusted service providers who assist in operating our service (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request information about the data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request export of your data in a machine-readable format
• Withdrawal: Withdraw consent for certain data processing activities

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Until you delete your account
• OCR results: As long as stored in your account
• Original uploaded files: Deleted immediately after processing (unless explicitly saved)
• Usage logs: Up to 12 months for service improvement and security purposes

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.